Home pickup returns for merchant partners or directly to consumers

SCHEDULE A PICKUP

Consumers, try us free. No credit card needed.

No more hassles with...

Boxing, taping or packaging your items.

Printing QR codes or shipping labels.

Waiting in long lines to drop off your packages.

Home pickup of retail returns. From home to your favorite merchant.

We make returns to FedEx, UPS, USPS, Amazon dropoff points, or Return Bars a breeze.

Stress-free returns are easy with Tern

Get fast refunds without stress.
Don’t box, print, or drive to a return drop-off point to send back that return.

Returns from your front door.
We offer the next level of convenience by picking up your returns at your doorstep.

Keep what you love.
Order more than one size or color and return what you don’t love, stress-free.

Schedule a pickup

"So easy! A true miracle!!!!"

I loved my experience, and was able to return 8 items that would’ve collected dust and maybe went back when I found the motivation and time. Usually i’m scrambling to return things on the final day, or working with customer service to get an extension on my return window… but today, my whole life changed!!! Absolutely love this service, better than DoorDash 😍
-Via Apple App Store
"This is truly an amazing service"

I have had returns piling up and I never have the time during the day to make my returns. Tern has taken away the burden from me and made returns as easy as breathing. I feel great after they come and take away my returns. I would truly recommend this to anyone who has ever made any return and I bet they would be amazed to see how much of their time and effort is saved.
-Via Apple App Store
"It Does What It Claims - And Flawlessly"

I am a person who will return stuff if I don’t like any part of it. Is what it is, I like what I like and I know if I don’t like a thing. I gave this service a shot and the execution was FANTASTIC. The driver was friendly and courteous, picked up in the time frame promised, and sent me tracking info. I didn’t have to do a thing.
This is the stuff that reminds you great customer experience is not dead.

-Via Apple App Store
"I used Tern Returns multiple times."

I used Tern Returns multiple times. It is super easy: scheduling the return and leaving package at the doorstep and return is done! It saved me a lot of time and troubles. No more driving to UPS and no more label printing. I can shop more without worrying the return trouble. Love it 💕
-Via Google Play Store
"This is an awesome service and a great product."

Loved it - especially since they took away all the hassle of running to UPS, FedEx, Kohl's and all the stores to return your packages, especially during the holiday times. I literally loved the service!
-Via Google Play Store

Pricing

Your merchant doesn’t have to offer Tern for you to try us. Receive 1 FREE month of Tern Returns. A returns home pickup service with a minimum CO2 footprint, fewer miles driven, and fewer boxes used.